Store Lead — Customer Experience & Operations

Lids; Grapevine (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

Employer-paid benefits (disability, AD

Paid Time Off

Employee discount and perks

Career development and training

Collaborative team environment

Early Wage Access options

Uncapped monthly bonus potential

Job summary

Lids is seeking an Assistant Store Manager in Grapevine, TX to lead daily store operations, coach a high-performing team, and ensure exceptional customer experiences. This role drives sales, oversees training, schedules staff, and upholds brand standards across all store functions.

Responsibilities include managing on-duty coverage, enforcing policies, and fostering a welcoming, results-oriented environment while representing Lids values and providing guidance to staff on products and services.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow up.
• Administer the progressive steps of discipline including verbal and written warnings.
• Engage team members by creating a fun and productive environment and align work with company objectives.
• Schedule and staff the store, including calling in associates to cover peaks when the Store Manager is absent.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage compliance with company policies and guidelines and safeguard inventory and cash.
• Lead selling strategy to achieve KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations, and promote Lids membership programs.

Skills

Sales results

Interpersonal skills

Independent工作

Job description

Lids is seeking an Assistant Store Manager in Grapevine, TX to lead daily store operations, coach a high-performing team, and ensure exceptional customer experiences. This role drives sales, oversees training, schedules staff, and upholds brand standards across all store functions.

Responsibilities include managing on-duty coverage, enforcing policies, and fostering a welcoming, results-oriented environment while representing Lids values and providing guidance to staff on products and services.