Store Lead: Customer Experience & Operations

FedEx Office and Print Services; Eagan (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

FedEx Office and Print Services is hiring a Store Assistant Manager in Minnesota. The role focuses on delivering a consistent, positive customer experience and supervising daily store operations across production, retail, self service, and shipping.

The position supports the Store Manager and helps manage payroll, scheduling, and performance goals. The ideal candidate has at least one year of related experience, strong customer service skills, and the ability to lead a diverse team in a

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Lead store operations to ensure a positive customer experience across production, retail, self service and shipping.
• Supervise team members and oversee all store processes in the absence of the Store Manager.
• Assist with payroll, scheduling, and daily close-out of POS and other admin tasks.
• Monitor KPI performance, coach staff, and ensure adherence to policies and standards.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

Inventory management

Job description

FedEx Office and Print Services is hiring a Store Assistant Manager in Minnesota. The role focuses on delivering a consistent, positive customer experience and supervising daily store operations across production, retail, self service, and shipping.

The position supports the Store Manager and helps manage payroll, scheduling, and performance goals. The ideal candidate has at least one year of related experience, strong customer service skills, and the ability to lead a diverse team in a