Store Lead: Elevate Customer Experience & Operations

FedEx Office and Print Services; Davenport (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

FedEx Office Davenport seeks a Store Assistant Manager to lead the store team and ensure a consistent, positive customer experience while overseeing daily operations. You will supervise staff, coordinate production, retail, and shipping processes, and help manage payroll and store performance.

The role emphasizes coaching, policy compliance, and maintaining quality in a fast-paced retail environment. Strong communication and leadership are essential.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience, supervisory experience preferred.
• For new hires, must meet FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Stand during entire shift.
• Move and lift 55 pounds.
• Bend/twist at the waist and knees.
• Communicate effectively with customers, vendors, and team members.
• Work in a fast-paced environment with substantial pressure and require minimal supervision.
• Maintain established business hours and regular attendance.

Skills

Customer service

Team leadership

Supervisory experience

Communication

Education

High School diploma or equivalent education

Job description

FedEx Office Davenport seeks a Store Assistant Manager to lead the store team and ensure a consistent, positive customer experience while overseeing daily operations. You will supervise staff, coordinate production, retail, and shipping processes, and help manage payroll and store performance.

The role emphasizes coaching, policy compliance, and maintaining quality in a fast-paced retail environment. Strong communication and leadership are essential.