Store Lead: Customer Experience & Operations

Kroc Center; Des Moines (IA); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Basic & Voluntary Life Insurance

Pension & 403(b)

12 Sick Days

10 Vacation Days

8 Paid Holidays

Employee Discount

Job summary

The Salvation Army Thrift Store in Des Moines, IA is seeking a Lead Store Sales Associate to support store management, enhance customer service, and ensure smooth daily operations. You will manage banking, assist with product acquisition, and supervise team activities to meet sales goals.

Requirements include a high school diploma, cash handling ability, and basic computer skills with POS and payroll systems. This is a full-time, on-site role with benefits and growth opportunities.

Qualifications

• Ability to speak, write and understand English for effective communication.
• High School Diploma or equivalent required.
• Basic computer skills including Point of Sale system and payroll program; cash handling experience.

Responsibilities

• Support management with sales and product acquisition.
• Handle opening/closing procedures and daily deposits.
• Maintain displays, floor layout, and inventory turnover.
• Provide positive customer service and resolve complaints.
• Assist with training and guiding staff in absence of management.

Skills

English communication

POS familiarity

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Payroll software

Job description

The Salvation Army Thrift Store in Des Moines, IA is seeking a Lead Store Sales Associate to support store management, enhance customer service, and ensure smooth daily operations. You will manage banking, assist with product acquisition, and supervise team activities to meet sales goals.

Requirements include a high school diploma, cash handling ability, and basic computer skills with POS and payroll systems. This is a full-time, on-site role with benefits and growth opportunities.