Store Manager - Lead Operations & Customer Experience

The Salvation Army North & Central Illinois Division; Des Moines (IA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hearing coverage

Life & AD&D insurance

Long-term disability

Voluntary life

Paid vacation

Sick time & holidays

Flexible spending accounts

403(b) retirement plan

Pension plan

Employee discount

Employee assistance program

Job summary

The Salvation Army Thrift Store in Des Moines, IA is seeking a dynamic Store Manager to oversee all operations, staff supervision, and community engagement. You will lead staff, manage scheduling and payroll, and ensure excellent customer service and financial controls to support mission-driven programs.

The role emphasizes leadership, store operations, and compliance with safety policies, with a focus on meeting sales goals and maintaining donation processes and presentation.

Qualifications

• Oversee staff recruitment, training and supervision.
• Manage scheduling and payroll processing.
• Ensure OSHA and Salvation Army safety policies are followed.
• Develop strategies to meet production and sales goals.
• Maintain inventory and pricing control.

Responsibilities

• Lead store operations and ensure service excellence.
• Oversee donation processing, pricing and presentation.
• Provide daily reports on store production and sales.
• Address customer complaints and educate about programs.
• Maintain cash handling and deposits within budget.

Skills

Staff management

Scheduling & payroll

Customer service

Inventory management

Budgeting

Job description

The Salvation Army Thrift Store in Des Moines, IA is seeking a dynamic Store Manager to oversee all operations, staff supervision, and community engagement. You will lead staff, manage scheduling and payroll, and ensure excellent customer service and financial controls to support mission-driven programs.

The role emphasizes leadership, store operations, and compliance with safety policies, with a focus on meeting sales goals and maintaining donation processes and presentation.