Store Lead & Customer Experience Champion

The Salvation Army North & Central Illinois Division; Des Moines (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Basic & Voluntary Life Insurance

Pension & 403(b)

12 Sick Days

10 Vacation Days

8 Paid Holidays

Employee Discount

Job summary

The Salvation Army Thrift Store in Des Moines, IA is seeking a dedicated Lead Store Sales Associate to support the store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting the mission through daily retail operations.

You’ll lead when management is away, handle opening/closing, assist with banking, inventory turnover, layouts, and customer care.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army Thrift Store in Des Moines, IA is seeking a dedicated Lead Store Sales Associate to support the store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting the mission through daily retail operations.

You’ll lead when management is away, handle opening/closing, assist with banking, inventory turnover, layouts, and customer care.