Store Lead: Customer Experience & Merchandising

Paycom; San Jose (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Goodwill of Silicon Valley in San Jose, CA, is seeking a Store Lead for Willow Glen Store 124. This full-time role performs as a frontline supervisor, directing staff during shifts and ensuring excellent customer service.

You will oversee cash handling, register operations, inventory, display, and merchandising, while upholding store policies and safety. Prior supervisory experience in retail and familiarity with POS systems such as NetSuite RMH/RMS are preferred.

Qualifications

• High School Diploma or equivalent
• Proficient in the English language
• 1-2 years of prior Lead or Supervisory experience preferred
• Experience in retail merchandising with a demonstrated track record of enhancing store sales is preferred

Responsibilities

• At the direction of the Store Management Team provide work direction to store personnel during shifts.
• Be accountable for store cash funds when opening/closing the store without management supervision.
• Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.
• Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team
• Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation, markdowns, and marketing of merchandise.
• Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.
• In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts.
• Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment in all areas located within the store property (internal and external).
• Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise and to ensure the safety of GWSV employees.
• Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.
• Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team, Loss prevention and by notification sent to Corporate via email.
• Performs other duties as assigned.

Skills

Leadership

Communication

Cash handling

Merchandising

Education

High School Diploma or equivalent

Tools

NetSuite

RMH/RMS

POS systems

Job description

Goodwill of Silicon Valley in San Jose, CA, is seeking a Store Lead for Willow Glen Store 124. This full-time role performs as a frontline supervisor, directing staff during shifts and ensuring excellent customer service.

You will oversee cash handling, register operations, inventory, display, and merchandising, while upholding store policies and safety. Prior supervisory experience in retail and familiarity with POS systems such as NetSuite RMH/RMS are preferred.