Retail Team Lead — Store Operations & Customer Experience

Goodwill-of-Silicon-Valley-; Gilroy (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Goodwill of Silicon Valley in Santa Clara County seeks a Store Lead to guide shifts, oversee cash handling, assist customers, and keep the sales floor organized. You will report to Store Management and help with daily operations.

The role requires 1–2 years of supervisory experience, strong English communication, and the ability to perform opening/closing procedures, pricing, and merchandising. Equal opportunity employer.

Qualifications

• Must have strong customer service and communication skills.
• Experience operating a cash register and handling monetary transactions.
• Familiarity with retail merchandising and inventory processes.
• Ability to supervise and lead a team during shifts.

Responsibilities

• Provide work direction to store personnel during shifts.
• Oversee cash register operations and cash handling.
• Assist with inventory, merchandising, and stock placement on the floor.
• Ensure store policies and safety procedures are followed.

Skills

Customer service

Cash handling

POS systems

Teamwork

Education

High School diploma or equivalent

Tools

NetSuite

RMH/RMS

Cash register

Job description

Goodwill of Silicon Valley in Santa Clara County seeks a Store Lead to guide shifts, oversee cash handling, assist customers, and keep the sales floor organized. You will report to Store Management and help with daily operations.

The role requires 1–2 years of supervisory experience, strong English communication, and the ability to perform opening/closing procedures, pricing, and merchandising. Equal opportunity employer.