Store Lead: Customer Experience & Operations

FedEx Office; Morris Plains (NJ); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

401K plan

Educational assistance

Scholarship program

Paid time off

Parental leave

Job summary

FedEx Office in Morris Plains, NJ seeks a Store Assistant Manager to lead a store unit, ensuring a consistent, positive customer experience across production, retail, self-service, and shipping. The role supports supervision of team members and daily operations, including payroll close-outs and adherence to policies.

The position involves coaching staff, monitoring goals, and maintaining quality throughout shifts, with emphasis on service excellence and efficient store management.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• Ability to stand during entire shift, lift 55 pounds, and communicate effectively with customers and team members.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes to ensure timely resolution and satisfaction.
• Oversees shipping related services and activities and maintains store operations.
• Assists Store Manager with payroll and daily close-out of POS.

Skills

Customer service

Team supervision

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Morris Plains, NJ seeks a Store Assistant Manager to lead a store unit, ensuring a consistent, positive customer experience across production, retail, self-service, and shipping. The role supports supervision of team members and daily operations, including payroll close-outs and adherence to policies.

The position involves coaching staff, monitoring goals, and maintaining quality throughout shifts, with emphasis on service excellence and efficient store management.