Store Lead & Customer Experience Coach

childrensplace; United States; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Sick Time

Employee Discount

401(k) and company match

Wellness Reimbursement

Adoption Assistance

Backup care (kids, pets & elderly)

Employee assistance program

Job summary

The Children's Place in Queenstown, Maryland seeks a proactive Store Lead to support the Store Leadership Team. You will handle cash-wrap, opening/closing duties, and act as Leader on Duty (LOD). Represent the brand professionally, engage customers, and uphold store standards while aiding teamwork and employee development.

Responsibilities include coaching associates, driving sales, managing schedules and payroll, and ensuring a positive store environment aligned with brand expectations.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of retail experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through training and coaching.
• Lead cash-wrap operations and open/close procedures.
• Support leadership team and drive store profitability.
• Maintain store standards and brand integrity.
• Provide timely performance feedback and coaching.
• Deliver exceptional customer service on the sales floor.
• Support payroll processing and scheduling as needed.
• Represent The Children's Place in a professional manner.

Skills

Customer engagement

Communication

Time management

Teamwork

Feedback delivery

Adaptability

Leadership presence

Sales floor leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Children's Place in Queenstown, Maryland seeks a proactive Store Lead to support the Store Leadership Team. You will handle cash-wrap, opening/closing duties, and act as Leader on Duty (LOD). Represent the brand professionally, engage customers, and uphold store standards while aiding teamwork and employee development.

Responsibilities include coaching associates, driving sales, managing schedules and payroll, and ensuring a positive store environment aligned with brand expectations.