Store Lead & Customer Experience Coach

O'Reilly Auto Parts; North Billerica (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with employer contributions start

Medical, dental, vision insurance

Tuition assistance

Paid time off

Stock purchase plan

Career growth opportunities

Job summary

O’Reilly Auto Parts in North Billerica, MA is seeking an Assistant Store Manager to support the Store Manager in sales, service, and operations. You will help lead the team, ensure store appearance, and manage during absences or opposing shifts.

Bilingual candidates encouraged to apply. The role offers a competitive compensation package and opportunities for growth within a national auto parts retailer.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification are required.
• Certified Parts Professional Certification and ASE Certification are desirable.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and drive service programs.
• Ensure staffing during peak hours and coach team members on training.
• Support hiring by coordinating interviews and selection with management.
• Ensure phones are answered per policy and manage order processing timelines.
• Oversee transfers, outside purchases, and accurate invoicing before products leave the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team adherence to schedules, approvals, and timekeeping.
• Perform opening/closing duties, money handling, deposits, and security procedures.
• Maintain store facilities, parking lot, signage, equipment, and delivery vehicles.

Skills

Fluent Spanish

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts in North Billerica, MA is seeking an Assistant Store Manager to support the Store Manager in sales, service, and operations. You will help lead the team, ensure store appearance, and manage during absences or opposing shifts.

Bilingual candidates encouraged to apply. The role offers a competitive compensation package and opportunities for growth within a national auto parts retailer.