Store Lead & Customer Experience Coach

VF Outdoor; Clinton (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Timberland is seeking a Supervisor to lead a dynamic retail team in a fast-paced store environment. You will drive customer engagement, coach associates, and partner with store leadership to optimize profitability and store standards.

You’ll support stockroom operations, merchandising, and loss prevention while promoting an inclusive team culture that emphasizes service excellence and learning. This role suits a motivated leader who thrives on coaching and results.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with influence across levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Capable of managing priorities and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Able to stand/move for long periods and perform physical tasks with or without accommodation.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs and individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.

Skills

Drive results

Coaching & leadership

Communication skills

Adaptability

Independent work

Retail software tools

Physical stamina

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland is seeking a Supervisor to lead a dynamic retail team in a fast-paced store environment. You will drive customer engagement, coach associates, and partner with store leadership to optimize profitability and store standards.

You’ll support stockroom operations, merchandising, and loss prevention while promoting an inclusive team culture that emphasizes service excellence and learning. This role suits a motivated leader who thrives on coaching and results.