Retail Store Leader & Customer Experience Coach

VF Outdoor; San Diego (CA); On-site; USD 31,000 - 40,000; Full time

Job summary

Timberland in San Diego is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across engagement, merchandising and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will help maximize profitability, foster an inclusive team culture, and contribute to the store's overall success.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High school diploma or equivalent; an associate degree is preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.

Skills

Store leadership

Coaching

Customer engagement

Communication

Retail software

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software

Job description

Timberland in San Diego is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across engagement, merchandising and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will help maximize profitability, foster an inclusive team culture, and contribute to the store's overall success.