Store Lead & Customer Experience Coach

Men's Wearhouse; City of Kingston (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager, coaching and developing the team while ensuring exceptional customer experience and operational excellence. You will hold store keys and act as manager on duty to open/close the store as scheduled.

Responsibilities include leading sales, service, and operations, leveraging reports to drive decisions, and coordinating staffing and training to meet store goals and brand standards.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong leadership and communication skills.
• Ability to train and develop store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals when assigned as manager on duty.
• Coach and develop team to maximize growth and customer experience.
• Communicate priorities and sales information to ensure staff are equipped to succeed.
• Support staffing, training, and adherence to company policies.

Skills

Retail experience

Leadership

Customer service

Communication

Training

POS system

Job description

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager, coaching and developing the team while ensuring exceptional customer experience and operational excellence. You will hold store keys and act as manager on duty to open/close the store as scheduled.

Responsibilities include leading sales, service, and operations, leveraging reports to drive decisions, and coordinating staffing and training to meet store goals and brand standards.