Store Lead: Coaching, Ops & Customer Experience

Men's Wearhouse; Overland Park (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Men's Wearhouse seeks a Store Lead to partner with the Store Manager, coaching the team to hit sales performance targets and maintain a premier customer experience. This role involves opening/closing the store as manager on duty and leading by example in a fast-paced retail environment.

The position emphasizes developing staff, leveraging store reports for decisions, and ensuring operational and branding standards are met. A strong communicator with leadership skills is essential.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Partner with Store management to lead staff to achieve sales, service, and operational expectations when on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales driving information to ensure staff are equipped to maximize business.
• Assist in recruiting store staff and promote an inclusive store environment.
• Support management in achieving store business plans, including sales, customer service and operational goals.
• Understand how to leverage store reports to understand decisions and drive the business.
• Participate in driving business outreach opportunities and share leads with Store Manager.
• Identify performance opportunities and contribute to development plans.
• Ensure proper staffing to execute initiatives and tasks delivering on the customer promise.
• Assist with training staff on internal operational functions.
• Stay informed on corporate communications and store procedures.
• Support store programs to increase efficiencies in sales, service, and branding.
• Contribute to an engaged and inclusive store environment where opinions are valued.
• Promote a culture of learning and development and utilize training tools.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep staff aligned with directives.
• Train the team on customer service expectations to create an exceptional experience, aiming for a high Net Promoter Score.
• Leverage customer feedback to resolve concerns and ensure brand standards.

Skills

Retail experience

Leadership

Communication skills

Active listening

Problem-solving

Training & development

Technology literacy

Microsoft Office

POS System

Video conferencing

Tools

Microsoft Office

Video conferencing

POS System

Job description

Men's Wearhouse seeks a Store Lead to partner with the Store Manager, coaching the team to hit sales performance targets and maintain a premier customer experience. This role involves opening/closing the store as manager on duty and leading by example in a fast-paced retail environment.

The position emphasizes developing staff, leveraging store reports for decisions, and ensuring operational and branding standards are met. A strong communicator with leadership skills is essential.