Store Lead & Customer Experience Champion

Five Below; Miry Brook (CT); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking an energetic Manager on Duty to oversee store operations, guest service, and daily staff performance. You will guide crew, ensure upselling opportunities, and model the FAST and friendly checkout experience.

Responsibilities include opening/closing the store, cash procedures, stock organization, training new associates, and maintaining safety and cleanliness while delivering the WOW customer experience.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Oversee daily activities of store associates and provide excellent customer service.
• Open or close the store, secure cash, set alarms, and ensure smooth daily operations.
• Assist with receiving, unpacking and organizing new stock for fast placement on the sales floor.
• Train on policy, product knowledge and procedures to improve performance.
• Drive store sales and control expenses through merchandising and staffing.
• Perform store maintenance and collaborate with leadership on merchandising procedures.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an energetic Manager on Duty to oversee store operations, guest service, and daily staff performance. You will guide crew, ensure upselling opportunities, and model the FAST and friendly checkout experience.

Responsibilities include opening/closing the store, cash procedures, stock organization, training new associates, and maintaining safety and cleanliness while delivering the WOW customer experience.