Store Lead & Customer Experience Champion

Galleria Dallas; Dallas (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Wellness support

Family discounts

Job summary

Galleria Dallas is seeking a diligent Key Holder to open and close the store per policy, lead the team, and deliver outstanding customer service. You will manage transactions, assist with inventory, merchandising, and maintain store standards.

Ideal candidates have retail experience, strong teamwork and communication skills, and the ability to work evenings, weekends, and holidays. Join us to contribute to a fast-paced, fashion-forward team at our Dallas location.

Qualifications

• Retail experience, preferably in fast fashion or apparel.
• Strong collaboration skills to drive results as a team.
• Understanding of basic retail principles such as sales, stock, and service delivery.
• Ability to work evenings, weekends, and holidays.
• Excellent communication, customer service and problem-solving abilities.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engages with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Maintain a professional presence and motivate and inspire others
• Acting in a respectful manner to customers, managers and peers

Skills

Retail experience

Team leadership

Customer service excellence

Flexible scheduling

Communication skills

Education

High school diploma or equivalent

Job description

Galleria Dallas is seeking a diligent Key Holder to open and close the store per policy, lead the team, and deliver outstanding customer service. You will manage transactions, assist with inventory, merchandising, and maintain store standards.

Ideal candidates have retail experience, strong teamwork and communication skills, and the ability to work evenings, weekends, and holidays. Join us to contribute to a fast-paced, fashion-forward team at our Dallas location.