Shift Lead - Hands-On Ops Leader & Team Coach

Galleria Dallas; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Galleria Dallas is seeking a capable shift lead to run daily restaurant operations when management isn’t on site. You will perform across roles—cashier, grill, prep, fries, and dining room—ensuring fast, accurate service and a memorable guest experience.

You will coach and support the team, train newcomers, maintain a positive culture, and uphold cleanliness and safety aligned with brand standards. Expect dynamic, fast-paced work with opportunities to grow your leadership skills.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Strong team mindset and communication skills.
• Leads by doing and stays calm under pressure in fast-paced settings.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication

Guest service

Cash handling

Tools

POS systems

Job description

Galleria Dallas is seeking a capable shift lead to run daily restaurant operations when management isn’t on site. You will perform across roles—cashier, grill, prep, fries, and dining room—ensuring fast, accurate service and a memorable guest experience.

You will coach and support the team, train newcomers, maintain a positive culture, and uphold cleanliness and safety aligned with brand standards. Expect dynamic, fast-paced work with opportunities to grow your leadership skills.