Store Lead: Coaching, Operations & Customer Experience

Men's Wearhouse; Hattiesburg (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in guiding a store team toward sales, service excellence, and operational efficiency. The role includes managing scheduled duties, opening/closing, and acting as manager on duty with store keys.

You will coach and develop staff, reinforce brand standards, and execute programs to enhance the customer experience and store performance.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.
• Understands how to leverage store reports to understand decisions made to drive the store business.

Skills

Retail sales

Leadership

Customer service

Communication

Training

Problem solving

Team motivation

Technology literacy

POS system

Job description

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in guiding a store team toward sales, service excellence, and operational efficiency. The role includes managing scheduled duties, opening/closing, and acting as manager on duty with store keys.

You will coach and develop staff, reinforce brand standards, and execute programs to enhance the customer experience and store performance.