Store Lead: On-Duty Coach & Operations Leader

Men's Wearhouse; Allen (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager, coaching the team to hit sales and service targets while maintaining operational excellence. You will manage store on-duty responsibilities and ensure a welcoming shopping environment.

Responsibilities include leading staff, recruiting, communicating priorities, and driving customer satisfaction with brand-aligned execution. A strong focus on training, teamwork, and process adherence is expected.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to achieve sales, service, and operational expectations when on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information to ensure staff are equipped.
• Assist in recruiting store staff and promote inclusive environment.
• Support management in achieving store business plans, sales, service and operational goals.
• Use store reports to understand decisions driving the business.
• Identify performance opportunities and contribute to development plans.
• Ensure proper staffing for initiatives and tasks.
• Train staff on internal operational functions.
• Stay informed on corporate directives.
• Support store programs to increase efficiencies in sales, service, operations, and branding.
• Contribute to an engaged and inclusive store environment.
• Promote a learning culture with available training tools.
• Serve as a role model and provide motivational leadership.
• Hold regular store meetings to align staff with directives.
• Train team to meet customer service expectations and achieve high NPS.
• Address customer feedback to prevent or resolve concerns.
• Ensure store visuals align with brand standards and marketing directions.

Skills

Retail experience

Leadership

Communication

Customer service

Training & development

Problem solving

Technical proficiency

POS system

Tools

Microsoft Office

Video conferencing

POS System

Job description

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager, coaching the team to hit sales and service targets while maintaining operational excellence. You will manage store on-duty responsibilities and ensure a welcoming shopping environment.

Responsibilities include leading staff, recruiting, communicating priorities, and driving customer satisfaction with brand-aligned execution. A strong focus on training, teamwork, and process adherence is expected.