Store Lead — Coaching, Customer Experience & Operations

Tailored Brands, Inc.; Lynnwood (WA); On-site; USD 28,000 - 37,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operating excellence. You will coach and develop the team, manage on-duty responsibilities, and ensure brand standards across the store.

The role emphasizes leadership, customer experience, and operational execution while supporting recruitment and staff development. This position is on-site and requires active management of store tasks.

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership abilities.
• Self-motivated and results oriented.
• Excellent written and verbal communication skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Responsibilities

• Inspire store team to achieve their best performance.
• Partner with Store Manager to lead store staff to achieve sales, service, and operational goals.
• Coach and develop team in a diverse, inclusive environment.
• Elevate customer experience through operational excellence.
• Use store reports to drive store decisions and performance.
• Assist in recruiting store staff and maintain staff training.

Skills

Retail experience

Leadership

Communication skills

Training & development

Tech proficiency

POS system

Problem solving

Active listening

Microsoft Office

Team collaboration

Job description

Tailored Brands, Inc. is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operating excellence. You will coach and develop the team, manage on-duty responsibilities, and ensure brand standards across the store.

The role emphasizes leadership, customer experience, and operational execution while supporting recruitment and staff development. This position is on-site and requires active management of store tasks.