Store Lead & Coach: Elevate Sales & Service

Tailored Brands, Inc.; Holyoke (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

The Men's Wearhouse, LLC in Holyoke, MA is seeking a Store Lead to partner with the Store Manager in driving sales, delivering exceptional customer service, and maintaining brand standards. You will coach the team, manage daily store operations, and participate in staff recruitment while promoting an inclusive, high-energy environment.

This role requires strong communication, organizational skills, and the ability to use store reports to improve performance.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Strong leadership and communication skills.
• Ability to train and develop store teams.

Responsibilities

• Inspire store team to achieve performance goals.
• Lead with active coaching and development.
• Ensure customer experience meets brand standards.
• Collaborate with Store Manager on sales and operations.
• Open/close store as manager on duty.

Skills

Leadership

Communication

Training

Customer service

Problem-solving

Organizational skills

Team motivation

Retail experience

Tools

POS System

Microsoft Office

Video conferencing

Job description

The Men's Wearhouse, LLC in Holyoke, MA is seeking a Store Lead to partner with the Store Manager in driving sales, delivering exceptional customer service, and maintaining brand standards. You will coach the team, manage daily store operations, and participate in staff recruitment while promoting an inclusive, high-energy environment.

This role requires strong communication, organizational skills, and the ability to use store reports to improve performance.