Store Lead & Coach: Drive Sales, Service & Ops

Tailored Brands, Inc.; Waterford (CT); Vor Ort; USD 24.000 - 31.000; Vollzeit

Zusammenfassung

Tailored Brands, Inc. in Waterford, CT is seeking a Manager on Duty to lead store staff, drive sales and service, and uphold operational standards.

You will coach and motivate the team, recruit staff, and ensure adherence to brand directives while delivering an exceptional customer experience. The role emphasizes applying company policies, leading a diverse team, and leveraging store data to improve performance and Net Promoter Score.

Qualifikationen

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Aufgaben

• Lead store staff as manager on duty to achieve sales, service, and operational goals.
• Communicate priorities and sales driving information to ensure staff are equipped to maximize business.
• Assist in recruiting store staff and contribute to an inclusive store environment.
• Assist management with training store staff on internal operational functions.
• Conduct regular store meetings to keep staff updated with company directives.
• Provide enthusiastic motivational leadership to store team members.
• Ensure exceptional customer experiences and aim for a high Net Promoter Score.
• Leverage customer feedback to prevent or resolve customer concerns.
• Collaborate with management to ensure store branding and marketing initiatives are executed per company direction.

Kenntnisse

Leadership

Store operations

Training

Customer service

POS

Microsoft Office

Communication

Team supervision

Tools

Video conferencing

MS Office

Jobbeschreibung

Tailored Brands, Inc. in Waterford, CT is seeking a Manager on Duty to lead store staff, drive sales and service, and uphold operational standards.

You will coach and motivate the team, recruit staff, and ensure adherence to brand directives while delivering an exceptional customer experience. The role emphasizes applying company policies, leading a diverse team, and leveraging store data to improve performance and Net Promoter Score.