Store Lead - Sales, Service & Team Coach

Tailored Brands, Inc.; Bay Shore (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff in delivering sales, service, and operations excellence. You will model company values, coach employees, assist in recruiting, and ensure inclusive, high-performing teams across shifts.

You will use store reports to drive decisions, participate in outreach, and support training to meet customer expectations and brand standards, contributing to a top Net Promoter Score.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Demonstrates strong leadership and coaching capabilities.
• Ability to train and develop store staff across shifts.
• Proven communication skills and customer service focus.
• Commitment to diversity and an inclusive store environment.
• Comfort with using store reports to drive decisions.

Responsibilities

• Lead store staff as manager on duty to meet sales, service, and operational goals.
• Coach staff by modeling company values and effective communication.
• Assist in recruiting and building an inclusive team.
• Utilize store reports to inform decisions and drive performance.
• Support training and rollout of store programs to improve efficiency and branding.
• Foster an engaging, customer-centric store environment.

Skills

Leadership

Coaching

Communication

Recruitment

Diversity & Inclusion

Training

Technology proficiency

POS System

Microsoft Office

Tools

POS System

Microsoft Office

Video Conferencing

Job description

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff in delivering sales, service, and operations excellence. You will model company values, coach employees, assist in recruiting, and ensure inclusive, high-performing teams across shifts.

You will use store reports to drive decisions, participate in outreach, and support training to meet customer expectations and brand standards, contributing to a top Net Promoter Score.