Store Lead — Build Team, Drive Sales & Ops

Ross Stores, Inc.; Richmond (VA); On-site; USD 25,000 - 39,000; Full time

Job summary

Ross Stores, Inc. in Richmond, VA is seeking a Store/Assistant Store Manager to oversee operations, lead a team, and drive customer service excellence. You’ll learn all phases of Store operations and step in for the Store Manager when needed.

The role requires supervising staff, analyzing store performance, and ensuring compliance with regulations, while maintaining Ross’s brand standards and a safe, inviting shopping environment.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Maintains a safe and secure environment and assists in monthly safety meetings.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Skills

Store management

Leadership

Team supervision

Customer service

Scheduling

Job description

Ross Stores, Inc. in Richmond, VA is seeking a Store/Assistant Store Manager to oversee operations, lead a team, and drive customer service excellence. You’ll learn all phases of Store operations and step in for the Store Manager when needed.

The role requires supervising staff, analyzing store performance, and ensuring compliance with regulations, while maintaining Ross’s brand standards and a safe, inviting shopping environment.