Store Leader: Drive Growth & Customer Experience

Ross Stores, Inc.; Glen Allen (VA); On-site; USD 58,000 - 91,000; Full time

Job summary

Ross Stores, Inc. in Glen Allen, VA is seeking a seasoned Store Manager to lead all store operations, ensuring company standards, exceptional customer service, and a welcoming, easy-to-shop environment.

You will recruit, train and develop a leadership team while managing the stockroom, front end and sales floor to meet sales and profit goals. The role requires five-plus years of store management in retail, strong communication and people skills, and the ability to schedule, coach and discipline

Qualifications

• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Ability to lead, manage, motivate and communicate positively to Store Associates.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks and execute to achieve results.

Responsibilities

• Lead all Company Best Practices and maximize productivity.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Skills

Store management

Customer service

Leadership

Staff development

English fluency

Job description

Ross Stores, Inc. in Glen Allen, VA is seeking a seasoned Store Manager to lead all store operations, ensuring company standards, exceptional customer service, and a welcoming, easy-to-shop environment.

You will recruit, train and develop a leadership team while managing the stockroom, front end and sales floor to meet sales and profit goals. The role requires five-plus years of store management in retail, strong communication and people skills, and the ability to schedule, coach and discipline