Store Lead & Brand Experience Manager (Full-Time)

oxford; Lahaina (HI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Retirement savings

Paid time off

Product discounts

Job summary

Lilly Pulitzer is seeking an Associate Manager to support daily store operations, sales, client experience, scheduling, and asset protection at our Lilly Pulitzer Retail Location. You will lead a division of responsibility, coach associates, and ensure adherence to brand standards.

You will work to achieve daily sales targets, utilize training tools, and escalate issues to the Store Manager as needed while upholding Lilly Pulitzer's Core Values and customer-centric culture.

Qualifications

• A minimum of 2 years' experience in fashion or retail.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office and Apple technology.
• Prior knowledge of XStore and Tulip is a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Responsibilities

• Focus on achieving and exceeding daily sales goals using KPI metrics.
• Utilize company training tools and digital platforms to drive sales.
• Provide feedback to Store Manager to help support clear actions that optimize results.
• Understand Lilly Pulitzer selling culture and client experience.
• Positively resolve client-related issues or escalate when needed.
• Oversee assigned division of responsibility and be accountable for results.
• Communicate company emails, initiatives, and announcements to the store team.
• Provide in-the-moment coaching with clear, actionable feedback.
• Ensure associates participate in team selling and exceptional client experience.
• Maintain accuracy in cash transactions per procedures.
• Maintain Lilly Pulitzer standards in visuals and operations.
• Safeguard store assets.

Skills

Supervisory skills

Customer service

Written communication

Verbal communication

Problem solving

Multi-tasking

Fast-paced environment

Tools

Microsoft Office

Apple technology

Job description

Lilly Pulitzer is seeking an Associate Manager to support daily store operations, sales, client experience, scheduling, and asset protection at our Lilly Pulitzer Retail Location. You will lead a division of responsibility, coach associates, and ensure adherence to brand standards.

You will work to achieve daily sales targets, utilize training tools, and escalate issues to the Store Manager as needed while upholding Lilly Pulitzer's Core Values and customer-centric culture.