Store Leadership Associate: Sales & Guest Experience

Tommy Bahama; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Lilly Pulitzer is seeking a Regular Brand Strategy Associate Manager to support daily retail operations in-store. The role focuses on sales, client experience, scheduling, and safeguarding store assets, with division of responsibility within the store.

A minimum of 2 years in fashion or retail is preferred, along with strong supervisory, communication, and customer service skills. This role will be based in-store at our Lilly Pulitzer Retail Location and may require flexible hours.

Qualifications

• A minimum of 2 years in fashion or retail.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication.
• Strong problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Experience with XStore and Tulip a plus.
• Ability to be on your feet and move around the store.
• Must lift up to 20 pounds.

Responsibilities

• Focus on achieving and exceeding daily sales goals using KPI metrics.
• Utilize company training tools and digital platforms to drive sales.
• Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.
• Understand and embrace Lilly Pulitzer’s Core Values and Core Leadership Qualities.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.
• Oversee assigned division of responsibility and be accountable for results.
• Communicate company emails, initiatives, and announcements to the store team.
• Provide in the moment coaching with clear, concise, and actionable feedback.
• Ensure associates participate in team selling and an exceptional client experience.
• Maintain accuracy in cash transaction management according to operating procedures.
• This position is full-time, non-exempt, hourly and a 40-hour week.
• Flexible hours including nights, weekends, and holidays.
• Based in-store at Lilly Pulitzer Retail Location.

Skills

Customer service

Supervisory experience

Communication skills

Problem solving

Multi-tasking

Microsoft & Apple technology

Tools

XStore

Tulip

Job description

Lilly Pulitzer is seeking a Regular Brand Strategy Associate Manager to support daily retail operations in-store. The role focuses on sales, client experience, scheduling, and safeguarding store assets, with division of responsibility within the store.

A minimum of 2 years in fashion or retail is preferred, along with strong supervisory, communication, and customer service skills. This role will be based in-store at our Lilly Pulitzer Retail Location and may require flexible hours.