Store Lead - Banking & Customer Experience

TD Bank, N.A.; United States; Sur place; USD 34 000 - 50 000; Plein temps

Résumé du poste

TD Bank, N.A. is seeking a Store Supervisor in Washington, D.C. to lead day-to-day operations, ensure policy compliance, and drive exceptional customer service in a fast-paced banking store.

The role requires supervisory experience, strong organizational skills, and the ability to coach staff in delivering personalized financial advice while meeting sales targets. Proficiency with standard office tools is expected.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary license preferred.
• Previous supervisory or leadership experience in customer service or sales is expected.

Responsabilités

• Supervises day-to-day team activities to ensure operational excellence and policy compliance.
• Drives and coaches the team to meet customer service and sales objectives.
• Manages teller, platform operations, and escalated customer issues in the absence of higher management.
• Engages customers with consultative advice and supports relationship-building efforts.

Connaissances

Supervisory experience

Organizational skills

Verbal communication

Written communication

Multi-tasking

Customer service

Sales support

Formation

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Outils

Outlook

Lotus Notes

Word

Excel

Description du poste

TD Bank, N.A. is seeking a Store Supervisor in Washington, D.C. to lead day-to-day operations, ensure policy compliance, and drive exceptional customer service in a fast-paced banking store.

The role requires supervisory experience, strong organizational skills, and the ability to coach staff in delivering personalized financial advice while meeting sales targets. Proficiency with standard office tools is expected.