Store Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Lakeway (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Stock Purchase Plan & 401k with Start‑

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bi-lingual candidates encouraged to apply. The role offers career growth opportunities and a comprehensive benefits package as part of O'Reilly's commitment to internal promotion.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly and contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges with refunds using correct payment methods.
• Ensure merchandise is invoiced before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Adhere to posted work schedule and clock-in/out policies.
• Perform store opening/closing duties and day-end procedures, deposits, security checks, and keep delivery vehicles secured.

Skills

Strong communication

Spanish language

RSS Certification

Fluency in multiple languages

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bi-lingual candidates encouraged to apply. The role offers career growth opportunities and a comprehensive benefits package as part of O'Reilly's commitment to internal promotion.