Store Keyholder: Lead Customer Experience & Sales

Torrid; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid in Jacksonville, FL, is seeking a dedicated Keyholder to support store management and deliver an exceptional shopping experience. You will help lead daily operations, open/close duties, and drive friendly customer interactions.

As a key member of the team, you’ll demonstrate strong selling skills, merchandise execution, and a commitment to achieving store KPIs while maintaining a welcoming and inclusive environment. A flexible schedule including holidays and weekends is required.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Job description

Torrid in Jacksonville, FL, is seeking a dedicated Keyholder to support store management and deliver an exceptional shopping experience. You will help lead daily operations, open/close duties, and drive friendly customer interactions.

As a key member of the team, you’ll demonstrate strong selling skills, merchandise execution, and a commitment to achieving store KPIs while maintaining a welcoming and inclusive environment. A flexible schedule including holidays and weekends is required.