Retail Keyholder & Team Leader – Sustainability Brand

rothys.com; West Palm Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401k matching

Health plans

Mental health benefits

Wellness reimbursement

Employee discount

Job summary

Rothy’s in West Palm Beach is seeking a Keyholder to help bring our service-first culture to life on the sales floor and support smooth store operations. You’ll act as a role model for peers, delivering exceptional customer experiences and coaching in the moment to uphold brand standards.

You’ll join a welcoming team with 1–2 years of retail or customer service experience, a passion for helping customers find their perfect fit, and a desire to grow leadership skills.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
• Desire to grow leadership skills.
• Ability to stand/walk an entire shift.
• Ability to lift up to 25 lbs.
• Ability to bend/reach/stretch and safely use ladders and step stools.
• Uphold Rothy’s Dress Code, including wearing Rothy’s shoes during every shift.
• Availability to work a minimum of 40 hours/week, including peak days and evenings.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service on the sales floor, coaching team members.
• Drive personal and team sales by delivering the Rothy’s Experience and coaching within the team.
• Create lasting relationships with customers through strong clienteling.
• Assist with in-store events and activations to engage the local community and drive sales.
• Support onboarding and training by reinforcing store standards and product knowledge.
• Act as Manager on Duty when assigned to ensure daily operations and visual standards.
• Own assigned areas within the Division of Responsibility and report progress to leadership.

Skills

Retail experience

Customer service

Leadership

Merchandising

Operations

Job description

Rothy’s in West Palm Beach is seeking a Keyholder to help bring our service-first culture to life on the sales floor and support smooth store operations. You’ll act as a role model for peers, delivering exceptional customer experiences and coaching in the moment to uphold brand standards.

You’ll join a welcoming team with 1–2 years of retail or customer service experience, a passion for helping customers find their perfect fit, and a desire to grow leadership skills.