Store Key Holder: Open/Close, Lead & Elevate Sales

Gopuff Becomes First Instant Commerce Company; Chino (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for+

Job summary

BevMo! by Gopuff is seeking a Key Holder to support our Retail Operations team in California. The role includes opening/closing the store, supervising staff, and assisting with peak-period duties while ensuring excellent customer service and sales.

Responsibilities cover customer engagement, inventory tasks, cash handling, price accuracy, and loss prevention. Training new employees and maintaining store standards are also part of the role.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder to support our Retail Operations team in California. The role includes opening/closing the store, supervising staff, and assisting with peak-period duties while ensuring excellent customer service and sales.

Responsibilities cover customer engagement, inventory tasks, cash handling, price accuracy, and loss prevention. Training new employees and maintaining store standards are also part of the role.