Retail Key Holder: Open/Close & Customer Sales Leader

Gopuff Becomes First Instant Commerce Company; Auburn (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee discount

Vacation and sick time

Employee assistance program

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This role opens and closes the store, assists during high-volume periods, and supports new employees while delivering excellent customer service.

You will greet customers, manage cash, restock inventory, conduct counts, and ensure accuracy of prices and receipts. The role emphasizes loss prevention and store cleanliness.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Availability during peak hours and nights, weekends, holidays as needed.
• Basic math skills and cash handling proficiency.
• Team-oriented mentality and reliable work ethic.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Assist during high volume periods and support new employees.
• Know in-house products to provide customers with recommendations.
• Assist with inventory management tasks—restocking, counts, and discrepancy identification.
• Process cash transactions accurately, including opening/closing tills and deposits.
• Operate scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensure prices/quantities are accurate and provide receipts.
• Process refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss.
• Maintain store cleanliness and support stock room, lockers, and bathrooms.
• Train new employees on procedures, product knowledge, and customer service standards.

Skills

Leadership experience

Cash handling

Teamwork

Flexible schedule

Physical strength

Education

High school diploma

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This role opens and closes the store, assists during high-volume periods, and supports new employees while delivering excellent customer service.

You will greet customers, manage cash, restock inventory, conduct counts, and ensure accuracy of prices and receipts. The role emphasizes loss prevention and store cleanliness.