Store Key Holder - Lead Customer Experience & Team

Rhone; Wrentham (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous clothing discount

Quarterly clothing allowance

Bonus Incentive Program

401(k) matching

Job summary

Rhone Apparel, Inc. in Massachusetts is seeking a Retail Key Holder to lead store operations, delivering a first-class customer experience and modeling Rhone’s core values on the sales floor. This role requires a passion for fitness and a commitment to teamwork.

You will mentor teammates, manage opening/closing procedures, and collaborate with store management to execute merchandising, shipping/receiving, and omni-channel initiatives to serve customers effectively.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Willingness to work evenings, weekends, and holidays.
• Ability to lift 25 pounds and stand for extended periods.

Responsibilities

• Lead floor operations and be the point of contact for customers and staff.
• Mentor team members and model best practices in service and product knowledge.
• Provide in-the-moment feedback and recognition to Retail Sales Associates.
• Maintain presentation of the sales floor, product, signage, and displays.

Skills

Customer service

Interpersonal communication

Organizational skills

Time management

Multitasking

Positive attitude

Tech literacy

Team collaboration

Feedback oriented

Learning mindset

Tools

POS systems

Job description

Rhone Apparel, Inc. in Massachusetts is seeking a Retail Key Holder to lead store operations, delivering a first-class customer experience and modeling Rhone’s core values on the sales floor. This role requires a passion for fitness and a commitment to teamwork.

You will mentor teammates, manage opening/closing procedures, and collaborate with store management to execute merchandising, shipping/receiving, and omni-channel initiatives to serve customers effectively.