Store IT Support Specialist – Onsite & Training

DTLR, Inc.; Hanover (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

DTLR, Inc. Store Support Specialist provides daily IT support for DTLR stores, corporate office, and distribution centers, resolving hardware, software, and connectivity issues and maintaining store registers and PCs.

You will document contacts, run test scripts, assist with new store setup, and provide onsite training; the role requires an Associate degree and industry certifications, strong communication, and the ability to work in a fast-paced retail environment.

Qualifications

• 3 years Help Desk experience in a corporate environment supporting PC, laptop, and application support in a Microsoft environment.
• Associates Degree or the equivalent in job-related experience.
• Microsoft, Cisco, Citrix, and VMWare certifications encouraged

Responsibilities

• Technical support for hardware, software, and connectivity issues at store locations.
• Enter data into computer systems to store, retrieve, and analyze data.
• Document all support contacts, actions taken, and resolutions.
• Onsite training in local stores to enhance knowledge base.
• Run test scripts on back end test systems and POS systems.
• Support new store setup and installation of hardware and software.

Skills

Help desk experience

Windows administration

Communication skills

Ticketing system experience

Project/time management

Analytical problem solving

Retail operations knowledge

Education

Associates Degree or equivalent

Tools

Dell KACE

Track-IT

HEAT

Nagios

VMware

Citrix

Microsoft Exchange

Job description

DTLR, Inc. Store Support Specialist provides daily IT support for DTLR stores, corporate office, and distribution centers, resolving hardware, software, and connectivity issues and maintaining store registers and PCs.

You will document contacts, run test scripts, assist with new store setup, and provide onsite training; the role requires an Associate degree and industry certifications, strong communication, and the ability to work in a fast-paced retail environment.