Store-in-Store Mobile Pro — Sales & Customer Experience

T-MOBILE USA, Inc.; Castle Rock (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to greet customers, educate them on products, and guide them through the purchasing process in a busy warehouse/club kiosk setting.

You will be trained on the store-in-store experience, products, and processes, and will build rapport, identify needs, and drive sales while delivering exceptional service to every customer. Opportunities for growth and benefits are highlighted in the program.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)
• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, retail environment (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to greet customers, educate them on products, and guide them through the purchasing process in a busy warehouse/club kiosk setting.

You will be trained on the store-in-store experience, products, and processes, and will build rapport, identify needs, and drive sales while delivering exceptional service to every customer. Opportunities for growth and benefits are highlighted in the program.