Store-in-Store Mobile Expert - Tech Sales & Service

T-Mobile; Nesconset (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical/dental/vision

Money coaching

Job summary

T-Mobile is hiring Store-in-Store Mobile Associates in a fast-paced warehouse/club kiosk environment. You will educate, demonstrate, and recommend solutions while delivering outstanding customer experiences.

We value energy, passion, and a customer‑first mindset, with training and growth opportunities. Eligible for stock grants, ESPP, 401(k), and comprehensive benefits as part of One Team culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Able to legally work in the United States and be at least 18 years old.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Consultative Selling

Customer Needs Identification

Communication

Customer Satisfaction Management

Customer Service

Customer Engagement

Relationship Building

Coaching

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring Store-in-Store Mobile Associates in a fast-paced warehouse/club kiosk environment. You will educate, demonstrate, and recommend solutions while delivering outstanding customer experiences.

We value energy, passion, and a customer‑first mindset, with training and growth opportunities. Eligible for stock grants, ESPP, 401(k), and comprehensive benefits as part of One Team culture.