Store Growth Leader: Sales, Service & Ops

Stores; Northglenn (CO); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) plan

Incentive program

Job summary

Office Depot OfficeMax is seeking a General Manager to own sales, services, and operations at the store level, delivering exceptional customer experience and achieving profitability. You will lead sales performance, develop store strategies, manage staffing, training, and compliance with company standards.

You will hire and develop associates, foster an inclusive environment, engage with the local SMB community, run in-store events, and oversee merchandising, scheduling, and financial controls

Qualifications

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Responsibilities

• Leads, coaches, and inspires associates while creating a culture that builds associate trust, brand loyalty, and an exceptional customer service experience.
• Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution.
• Responsible for managing performance, talent assessment, development, and recognition of all associates.
• Responsible for increasing sales and profitability and for staffing using the labor model and workforce management system.
• Manages inventory, assets and expenses within the store, including merchandising flow-through and replenishment processes.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives and policies.
• Responsibilities as an External Key Carrier include safety, alarm system management, cash handling, and store operations.

Skills

Leadership

People management

Communication

Strategic planning

POS systems

Education

Bachelor's degree in Business, Marketing, Retail Management, or related field

Tools

POS systems

Job description

Office Depot OfficeMax is seeking a General Manager to own sales, services, and operations at the store level, delivering exceptional customer experience and achieving profitability. You will lead sales performance, develop store strategies, manage staffing, training, and compliance with company standards.

You will hire and develop associates, foster an inclusive environment, engage with the local SMB community, run in-store events, and oversee merchandising, scheduling, and financial controls