Store Growth Lead: Customer-First Sales & Coaching

T-Mobile US Inc.; Saint Petersburg (FL); Presencial; USD 43.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Discounts on services

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Store Leader to guide the retail team in delivering exceptional customer service and achieving sales outcomes. You will coach staff, ensure product knowledge, and maintain store standards to drive performance and customer satisfaction.

The role emphasizes coaching, leadership, and operational management, with focus on meeting financial and service targets within a dynamic retail environment in Florida.

Formación

• Minimum High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in retail is preferred.

Responsabilidades

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Coaching Conversations

Coaching

Leadership

Sales

Customer Service

Customer Engagement

Communication

Product Knowledge

Sales Performance Coaching

Talent Development

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Store Leader to guide the retail team in delivering exceptional customer service and achieving sales outcomes. You will coach staff, ensure product knowledge, and maintain store standards to drive performance and customer satisfaction.

The role emphasizes coaching, leadership, and operational management, with focus on meeting financial and service targets within a dynamic retail environment in Florida.