Store General Manager: Revenue Growth & Customer Experience

Mobility Works; Santa Clara (CA); Presencial; USD 130 000 - 150 000; Tempo integral

Resumo da oferta

Mobility Works in California is seeking a General Manager to lead store operations, covering consumer and commercial sales as well as service activities. You will drive revenue, develop regional messaging, and engage with staff to meet performance KPIs.

The role includes forecasting unit sales, managing inventory, and collaborating with HR to recruit top talent while upholding customer satisfaction and corporate standards. A proven ability to coach teams is essential.

Qualificações

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.

Responsabilidades

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Conhecimentos

Customer service

Independent worker

Microsoft Office

SalesForce

Formação académica

High school diploma or GED

Ferramentas

SalesForce

Descrição da oferta de emprego

Mobility Works in California is seeking a General Manager to lead store operations, covering consumer and commercial sales as well as service activities. You will drive revenue, develop regional messaging, and engage with staff to meet performance KPIs.

The role includes forecasting unit sales, managing inventory, and collaborating with HR to recruit top talent while upholding customer satisfaction and corporate standards. A proven ability to coach teams is essential.