Store General Manager: Profit & People Leader

Gap Inc; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Gap Inc. is seeking a General Manager in North Carolina to lead a store team, translate brand vision into in-store execution, and drive profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development.

You will coach and develop your team to deliver a best-in-class customer experience, ensure KPIs are met, and manage all store activities to maximize profitability and compliance. This role emphasizes leadership, collaboration, and community involvement.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results and communicate with customers and employees.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, nights, weekends, holidays.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions to drive KPIs.
• Drive profitable sales through forecasting and scheduling.
• Manages store budget for daily operations in support of the P&L.
• Builds highly productive teams through sourcing, selecting and developing people.
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands the competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

People leadership

Retail operations

Customer service

Forecasting

Budgeting

Coaching

Communication

Team building

Education

Bachelor's degree or equiv

Job description

Gap Inc. is seeking a General Manager in North Carolina to lead a store team, translate brand vision into in-store execution, and drive profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development.

You will coach and develop your team to deliver a best-in-class customer experience, ensure KPIs are met, and manage all store activities to maximize profitability and compliance. This role emphasizes leadership, collaboration, and community involvement.