Store General Manager: Profit, People & Experience

Gap Inc; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Gap Inc. in New York seeks a General Manager to lead store teams and drive profitable growth through all store functions. You will coach staff, manage operations, and deliver a best-in-class customer experience aligned with brand vision.

You will oversee forecasting, scheduling, budgets, and compliance, while building strong teams and partnerships with the community. A college degree or equivalent experience is preferred.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to communicate effectively with customers and employees.
• Ability to travel as required.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
• Forecasts and schedules to drive profitable sales.
• Manages store budget for daily operations in support of the P&L.
• Builds highly productive teams through sourcing, selecting and developing people.
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all SOPs and initiatives.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands the competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

Communication

Time management

Planning and prioritization

Customer service

Business acumen

Travel readiness

Education

College degree or equivalent

Job description

Gap Inc. in New York seeks a General Manager to lead store teams and drive profitable growth through all store functions. You will coach staff, manage operations, and deliver a best-in-class customer experience aligned with brand vision.

You will oversee forecasting, scheduling, budgets, and compliance, while building strong teams and partnerships with the community. A college degree or equivalent experience is preferred.