Store General Manager - Ops & Customer Experience

BFS Foods; Morgantown (WV); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Advancement Opportunities

Job summary

BFS Foods – Morgantown location is seeking a General Manager to oversee store operations, drive program execution, inventory control, scheduling, maintenance, and customer service excellence.

The GM will lead a team, ensure top-notch service, handle customer issues, manage staff development, and coordinate with the Director of Operations to meet store goals in a fast-paced retail environment.

Qualifications

• 2+ years in retail management experience.
• Computer knowledge in Excel and Word.
• Proficient user of computer software systems.
• Ability to interact with the team in a fast-paced environment.
• Ability to work independently without supervision.
• Flexibility with hours: long hours, days, nights, and weekends.

Responsibilities

• Provides top quality, fast, efficient, and friendly service.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer issues/returns and ensures complete satisfaction at store level.
• Learns team effectiveness skills; delegates work to achieve team goals.
• Knowledge of products and making suggestions to fulfill the customer’s needs.
• Communicates effectively with team members and customers.
• Read, write, and count accurately to ensure all documentation is properly completed.
• Operate and use all equipment necessary to run a store such as a dolly, hand truck, forklift, computer, and cash register.
• Orders inventory; unloads and stocks inventory items as needed.
• Performs duties at multiple workstations as needed to ensure efficiency in store operations.
• Squat, bend, stoop, and climb ladders.
• Stand and walk for long periods of time.
• Move and transfer merchandise generally weighing 0-50 lbs. throughout the store.
• Work varied hours, days, night and weekends as business dictates, plus extra shifts during peak seasons.
• Responds to guests' needs in a professional and polite manner.
• Develop the product knowledge and sales techniques of the team.
• Responsible for the maintenance and upkeep of the building and grounds.

Skills

Retail management

Excel

Word

Computer software systems

Team communication

Independent work

Tools

Excel

Word

Job description

BFS Foods – Morgantown location is seeking a General Manager to oversee store operations, drive program execution, inventory control, scheduling, maintenance, and customer service excellence.

The GM will lead a team, ensure top-notch service, handle customer issues, manage staff development, and coordinate with the Director of Operations to meet store goals in a fast-paced retail environment.