Store Operations & Customer Experience Lead

BFS Foods; Falling Waters (WV); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

BFS Foods in Falling Waters, WV is seeking an Assistant Manager to oversee store operations alongside the General Manager. This role emphasizes effective customer service, team leadership, scheduling, inventory control, and adherence to safety standards in a fast-paced retail environment.

The position entails duties from program execution and merchandising to employee training, shift coverage, and ensuring compliance with company policies.

Qualifications

• Experience in managing store operations and supervising staff.
• Strong customer service and conflict-resolution skills are essential.
• Ability to train and coach employees on programs and safety procedures.

Responsibilities

• Ensure fast, friendly service and guest satisfaction.
• Recruit, train, and evaluate store personnel.
• Develop and manage store schedules to maximize efficiency.
• Assist in ordering, receiving, and inventory control.
• Maintain merchandising standards and promotional signage.
• Oversee sanitation, foodservice safety, and compliance with policies.
• Prepare invoices, handle cash drops, and daily deposits if applicable.

Skills

Customer service

Leadership

Scheduling

Inventory management

Foodservice safety

Cash handling

Tools

POS system

Back room PC

Job description

BFS Foods in Falling Waters, WV is seeking an Assistant Manager to oversee store operations alongside the General Manager. This role emphasizes effective customer service, team leadership, scheduling, inventory control, and adherence to safety standards in a fast-paced retail environment.

The position entails duties from program execution and merchandising to employee training, shift coverage, and ensuring compliance with company policies.