Store General Manager - Lead Growth & World-Class Service

West Elm; Alexandria (VA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid time off

Health benefits

Job summary

West Elm in Alexandria, VA seeks a General Manager to lead store operations and drive growth. You will hire, train, and develop associates, manage schedules, and ensure exemplary customer service and brand experience. You will work with district leadership to implement best practices and achieve budgeted goals.

Responsibilities include scheduling, performance reviews, coaching, and maintaining visual merchandising standards to maximize sales and customer satisfaction.

Qualifications

• Proven ability to manage staff to exceed sales goals, while meeting payroll goals.
• Proven to identify top talent, create teams, and train/develop/retain great people.
• Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities.
• Proven ability to motivate and influence others through personal actions and examples.
• Effective communication, organization and leadership skills.
• 4+ years management experience in specialty retail and/or multi-unit retail business environment.

Responsibilities

• Ensure store meets or exceeds sales and payroll goals based on current trends.
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals.
• Train and motivate all associates through on-going programs in sales, customer service, and product knowledge.
• Assess performance and provide on-going feedback.
• Complete and deliver performance appraisals and development plans.
• Ensure team provides an exceptional customer experience in the store to achieve world-class service standards.
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed.
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy.
• Work with District Managers and peers to develop best practices in store management.

Skills

Staff management

Leadership

Communication

Payroll planning

Customer service

Job description

West Elm in Alexandria, VA seeks a General Manager to lead store operations and drive growth. You will hire, train, and develop associates, manage schedules, and ensure exemplary customer service and brand experience. You will work with district leadership to implement best practices and achieve budgeted goals.

Responsibilities include scheduling, performance reviews, coaching, and maintaining visual merchandising standards to maximize sales and customer satisfaction.