Retail General Manager: Lead Teams, Grow Sales

West Elm; San Mateo (CA); On-site; USD 80,000 - 94,000; Full time

Benefits offered by this job

Brand discounts

401(k) plan

Paid vacations and holidays

Health benefits

Job summary

West Elm, part of Williams-Sonoma, Inc., seeks a General Manager to lead store operations, exceed sales goals, and develop associates for future growth. You will hire great people, set schedules, and ensure an exceptional customer experience that reinforces our brand.

You will drive merchandising standards and budgeted outcomes across the team. You will mentor staff, communicate effectively, and work with district peers to implement best practices while maintaining a positive, inclusive

Qualifications

• Proven ability to manage staff to exceed sales goals while meeting payroll.
• Proven talent identification and training of top performers.
• Strong communication, organization, and leadership skills.
• 4+ years management experience in specialty or multi-unit retail.

Responsibilities

• Meet or exceed sales and payroll goals; manage controllable expenses.
• Plan schedules and daily agendas to meet goals.
• Train and motivate associates through programs in sales and product knowledge.
• Provide regular performance feedback and development plans.
• Ensure exceptional customer service and world-class store experience.
• Maintain floor presence and staff coverage.
• Foster fair, respectful, People First environment.
• Collaborate with District Managers to share best practices.

Skills

Staff management

Team leadership

Customer service

Operations planning

Budgeting

Job description

West Elm, part of Williams-Sonoma, Inc., seeks a General Manager to lead store operations, exceed sales goals, and develop associates for future growth. You will hire great people, set schedules, and ensure an exceptional customer experience that reinforces our brand.

You will drive merchandising standards and budgeted outcomes across the team. You will mentor staff, communicate effectively, and work with district peers to implement best practices while maintaining a positive, inclusive