Store General Manager: Lead Growth & Customer Excellence

Ccffamilyofbrands; Vidalia (GA); On-site; USD 21,878 - 31,159; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) and company match

Life and AD&D insurance

Discount marketplace

Paid time off 12 days

Business casual dress code

Job summary

The Community Choice Financial® Family of Brands in Vidalia, GA is seeking a General Manager to lead daily store operations, drive revenue, ensure compliance, and deliver world-class customer service. You’ll coach your team, manage performance, and grow the business across our eleven brands.

You’ll receive hands-on coaching, exposure to executives, and development programs designed to build your leadership skills and support your career growth while earning potential through performance bonuses.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Team leadership

Customer service

Operations management

Communication skills

Account management

Education

High school diploma

Tools

Point of Sale

Microsoft Office

Job description

The Community Choice Financial® Family of Brands in Vidalia, GA is seeking a General Manager to lead daily store operations, drive revenue, ensure compliance, and deliver world-class customer service. You’ll coach your team, manage performance, and grow the business across our eleven brands.

You’ll receive hands-on coaching, exposure to executives, and development programs designed to build your leadership skills and support your career growth while earning potential through performance bonuses.