Store General Manager - Lead, Grow & Elevate Service

Wawa, Inc.; Sellersburg (IN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off & parental leave

ESOP

Job summary

Wawa, Inc. in Indiana is seeking a General Manager (GM) to lead store operations, drive profitability, and inspire the team daily. You’ll own daily activities, staffing, and customer satisfaction, ensuring an unforgettable experience for customers and Associates alike.

You will oversee safety, compliance, scheduling, and performance targets while coaching your team, managing budgets, and implementing company initiatives to foster excellence and growth.

Qualifications

• Proven leadership experience in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Skilled in problem-solving, critical thinking, and decision-making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership experience

Customer service

Communication

Multi-priority management

Problem solving

Store financials understanding

Scheduling

Team development

Education

High School Diploma or GED

Job description

Wawa, Inc. in Indiana is seeking a General Manager (GM) to lead store operations, drive profitability, and inspire the team daily. You’ll own daily activities, staffing, and customer satisfaction, ensuring an unforgettable experience for customers and Associates alike.

You will oversee safety, compliance, scheduling, and performance targets while coaching your team, managing budgets, and implementing company initiatives to foster excellence and growth.