Store General Manager – Guest Experience & Ops Leader

Global Partners LP; Exeter (NH); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a General Manager to lead store operations with a focus on hospitality, safety, and financial performance. You will guide a diverse team, drive guest satisfaction, and maintain high standards of service and presentation in a fast-paced environment.

You will oversee staffing, training, merchandising, and compliance, while building strong community relationships and ensuring profitability.

Qualifications

• ServSafe or approved Food Safety Certification within 90 days of employment.
• Minimum 5 years of progressive retail, restaurant, or hospitality management experience.
• Experience leading multi-department or full-store teams.
• Strong business acumen with data interpretation for strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to motivate teams and resolve conflicts effectively.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and team members to deliver exceptional Guest service and operational performance.
• Recruit, train, and retain high-performing staff who embody the brand values.
• Oversee all store operations, ensuring policy, brand standards, and safety compliance.
• Drive financial performance by managing labor, inventory, and operating costs.
• Foster a safe, positive, inclusive workplace and community engagement.
• Ensure food service quality, freshness, and safety across grab‑and‑go offerings.
• Lead safety training and regulatory compliance initiatives.

Skills

ServSafe certification

Retail management

Leadership

Customer service

Data-driven decisions

POS systems

Team motivation

Communication skills

Education

High School Diploma or Equivalent

Job description

Global Partners LP is seeking a General Manager to lead store operations with a focus on hospitality, safety, and financial performance. You will guide a diverse team, drive guest satisfaction, and maintain high standards of service and presentation in a fast-paced environment.

You will oversee staffing, training, merchandising, and compliance, while building strong community relationships and ensuring profitability.